Is data recovery possible for a OnePlus6t that crashed and won't turn on due to a software problem?


My friend has a OnePlus6t that suddenly stopped working and wouldn't turn on. She took it to a phone technician who said that the only solution was to reset the phone, which would erase all the data on it. He also said that there was no way to retrieve the data before resetting the phone. We are not very familiar with how smartphones work, so we are wondering if this is true or if there is any alternative method to recover the data. Thank you for your help. рр

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